Coromandel Workforce Systems
Last Updated: 10 February 2025

1. Introduction

Coromandel Workforce Systems (“we”, “us”, or “our”) operates managed workforce coordination environments that support organisations managing large and distributed operational teams.

From our base in Chennai, India, we provide operational systems used for workforce scheduling, shift planning, access coordination, and daily operational updates across multiple locations.

This Privacy & Cookie Policy explains how we collect, use, process, store, and protect personal data when:

• You visit coromandelworkforce.com
• You contact us
• You engage us to operate workforce coordination environments
• You access systems we manage on behalf of clients

2. Company Details

Company Name:
Coromandel Workforce Systems

Headquarters:
Chennai, India

Privacy Contact Email:
privacy@coromandelworkforce.com

3. Our Role in Data Processing

Data Controller
We act as a data controller when processing personal data for our own purposes, including website enquiries, commercial discussions, and vendor communications.

Data Processor
When operating workforce coordination environments on behalf of clients, we act as a data processor. In such cases, the client organisation determines how personal data is used within the platform, and we process data only under contractual instruction.

4. Categories of Personal Data We Collect

Business Contact Information

• Name
• Company name
• Job title
• Business email address
• Telephone number
• Information submitted through contact forms or direct communication

Workforce Coordination Data (Client Systems)

• User account identifiers
• Shift schedules
• Task assignments
• Access permissions
• Attendance or activity logs
• Operational updates

Where such data includes personal data (such as employee names or identifiers), it is processed strictly in accordance with client instructions and contractual agreements.

Technical & Website Usage Data

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of access
• Referral source

5. Purpose of Processing

• To respond to enquiries and business communications
• To operate and maintain workforce coordination environments
• To support scheduling, shift planning, and task management
• To ensure platform continuity and reliability
• To maintain system security and performance
• To comply with applicable legal obligations

Coromandel Workforce Systems does not sell personal data.

6. Legal Basis for Processing

Where applicable under Indian data protection laws and other relevant regulations, personal data is processed on the basis of:

• Contractual necessity (to deliver agreed services)
• Legitimate business interests (ensuring stable and reliable operational systems)
• Legal obligation
• Consent (where required, including for non-essential cookies)

7. Data Sharing

We may share personal data with:

• Technology and hosting providers
• Operational monitoring and support partners
• Professional advisers (legal, compliance, accounting)
• Regulatory authorities where legally required

All third-party providers are required to maintain appropriate confidentiality and data protection safeguards.

8. International Data Transfers

As clients may operate across India and international delivery centres, personal data may be transferred outside India.

Where cross-border transfers occur, we implement appropriate safeguards consistent with applicable legal requirements.

9. Data Retention

We retain personal data only for as long as necessary to:

• Support active client engagements
• Maintain operational continuity records
• Comply with legal and regulatory obligations

Website enquiry data is generally retained for up to 24 months unless a longer business relationship is established. Retention of workforce platform data is governed by contractual arrangements with clients.

10. Data Security

Coromandel Workforce Systems implements appropriate technical and organisational measures to protect personal data, including controlled access, monitoring, logging, structured change management, and operational continuity safeguards.

11. Cookies

Our website uses cookies to ensure proper functionality and to understand how visitors interact with our site.

12. Types of Cookies We Use

Essential Cookies – Necessary for website functionality and security.

Analytics Cookies – Used to understand website usage and improve performance. Where required, these are deployed only after consent.

Marketing Cookies – We do not use behavioural advertising cookies.

13. Managing Cookie Preferences

You may accept or decline non-essential cookies via our cookie banner or adjust your browser settings to block or delete cookies at any time.

14. Children’s Data

Our services are directed at professional and organisational users. We do not knowingly collect personal data from children.

15. Updates to This Policy

We may update this Privacy & Cookie Policy periodically. The most recent version will always be available on our website with the revision date indicated above.